Frequently Asked Questions
(FAQs)

What is Medullar Spaces?

Medullar Spaces is a Retrieval Augmented Generated (RAG) solution empowering users to have a personalized & trustworthy GenAI experience.

Medullar Spaces combines AI-powered search with collaborative tools, allowing users to upload and query documents, emails, chats, and web pages within shared workspaces—enabling teams to summarize, interact with, and build on knowledge collectively using the latest Large Language Model (LLM) technology.

What is RAG (Retrieval Augmented Generation)?

RAG is an AI technique that combines real-time information retrieval with language model generation to provide more accurate, context-aware responses grounded in relevant source data.

How do I add content to a Space?

You can add files, emails, chats, videos, and web pages via Medullar's Universal Search tool, drag-and-drop upload, or through our browser extension collections feature.

Can I collaborate with others in a Space?

Yes, you can invite team members to contribute, edit, and interact with shared content in real time.

Can I create multiple Spaces for different projects?

Absolutely. Users can create task-specific Spaces tailored to different teams, departments, or initiatives.

What makes Spaces different from a typical shared drive or knowledge base?

Unlike static storage tools, Spaces is interactive—enabling a dynamic and personalized GenAI experience with real-time collaboration powered by your trusted data sources and curated content.

Is my data secure in Spaces?

Yes, Medullar does not relocate your data and follows strict data access protocols to ensure privacy and security.

What is Medullar Flow?

Medullar Flow is an AI-powered workflow automation platform that connects Medullar Spaces with app integrations to automate tasks, orchestrate business processes, and enable teams to trigger actions, manage data, and streamline operations through a unified, no-code interface.

Medullar Flow is currently in beta and available for pilot testing upon request. Contact our team through our website's "Contact Us" page to learn more!

How does Medullar's Universal Search tool work?

Medullar Universal Search works by using advanced AI and natural language processing to perform real-time, federated searches across 60+ connected apps—analyzing user intent and context to deliver ranked, relevant results from both private and public data sources without relocating or storing any data.

What is federated search technology?

Federated search technology allows users to search multiple applications simultaneously without moving or storing the underlying data. This ensures that information remains in its original location while retrieving results from various connected platforms in a unified interface.

How does Medullar differentiate itself from other enterprise search platforms?

Medullar differentiates itself from other enterprise search platforms by combining federated AI-powered search with collaborative knowledge spaces and integrated workflow automation—enabling not just information retrieval, but actionable, team-driven insights and process execution across systems, all in a single, unified platform.

What apps does Medullar support?

Medullar supports a wide range of over 60+ apps including Asana, Box, Crunchbase, DocuSign, Google (Drive, Calendar, Mail), HubSpot, Microsoft 365 (Outlook, OneDrive, SharePoint, Teams), New York Times, Notion, Salesforce, Slack, and more. View the entire app catalog here and request connectors not currently supported through our website's "Contact Us" page.

Can Medullar search through attachments?

Yes - Medullar can search through the content of attachments in supported applications and file formats.

What types of file formats can Medullar search through?

Medullar can search through a wide variety of file formats, including documents, emails, chat logs, and files stored in cloud services.

Can I filter search results in Medullar?

Yes - Medullar offers various filtering options to refine search results by date, file type, source, and more.

How does Medullar perform relevancy ranking?

Medullar enhances its relevancy ranking by leveraging Large Language Models (LLMs), primarily Cohere ReRank. Cohere ReRank semantically re-ranks search results based on their contextual relevance to the query. By understanding the meaning and nuances of the query and results, the LLM prioritizes the most meaningful information rather than just relying on keyword matches. This semantic reranking ensures that users get the most contextually appropriate results first.

In addition to semantic reranking, Medullar employs basic Natural Language Processing (NLP) techniques to deduplicate results. These NLP techniques identify and remove redundant information from different sources, ensuring users receive distinct, high-quality results without repeated entries. This combination of LLM-powered reranking and NLP-based deduplication creates a more streamlined and efficient search experience.

Does Medullar offer AI summarization of search results?

Yes - Medullar provides AI summarization for all major connectors to enhance user productivity. The summary is embedded directly in the search result to save users a step in the review process. Auto-summarization can be turned on / off under user settings.

How are AI summaries generated?

Medullar enables users with the ability to select their preferred LLM (ChatGPT, Claude, Llama, etc) to generate summaries. To change LLMs access Workspace > Settings (NOTE: ChatGPT LLMs are used by default).

How accurate are the summaries generated by Medullar?

The accuracy of the summaries depends on the complexity of the document and the effectiveness of the underlying AI algorithms, which are designed to produce relevant and coherent summaries.

Does Medullar support Natural Language Processing (NLP) queries?

Yes - Medullar employs large language models (LLMs) to convert user inputs into natural language queries for improved search accuracy and efficiency.

How does Medullar's search tool deal with misspellings?

Medullar handles misspellings through a pre-processing step as part of its search workflow. When a user enters a query, Medullar cleans and spell-checks the input. This step automatically detects and corrects spelling errors before further processing the query. Once cleaned, the query is passed to an LLM, which interprets it and does a second spelling check.

If a misspelled word is found in the pre-processing step, Medullar gives the user the option to search for the misspelled word, like Google. (ex. “Showing results for twitter. Search instead for twiter”)

For users with large numbers of data sources, what is the impact on query speed / response time? i.e. is Medullar only as fast as its slowest content source?

Medullar depends on the slowest source to show results, but each source is assigned a timeout to avoid excess waiting. To further improve latency, Medullar developed a “Smart App Chooser” process that leverages LLMs to understand search context and determine which app(s) are best suited to answer the user’s question.

For example - if searching for a document file type with both Dropbox and NYT connectors enabled, Medullar’s “Smart App Chooser” will search only through BOX and disregard to improve search efficiency. For more information on this feature please visit: https://www.medullar.com/us/en/blog/medullar-smart-app-chooser.

Is my data safe with Medullar?

Medullar prioritizes user privacy and security. We use AES 256 end-to-end encryption for login credentials and sensitive information and do not store any user data on our servers. All temporary user data required to perform searches are encrypted and cached after each query.

Can Medullar access my personal information?

Medullar only accesses the information necessary to perform searches and does not store or share any personal data.

How does Medullar handle sensitive information?

Medullar employs strict security measures to protect all user data. Sensitive information is encrypted and never stored on Medullar's servers.

Can Medullar integrate with my company's custom software?

Yes - Medullar offers API access for custom integrations. Contact our sales team through our website or via email (sales@medullar.com) for more information on enterprise solutions.

Can I use Medullar with other browsers like Firefox, Safari or Edge?

Yes - The Medullar platform (my.medullar.com) is compatible with any modern browser. However, the Medullar extension is only compatible with Chrome and Edge browsers only. Extension support for other browsers may be added in the future.

Can I use Medullar on my mobile device?

Yes - Medullar can be used on your mobile device through a web browser.

Is there a limit to the number of apps I can connect to Medullar?

The number of Apps you can connect depends on your subscription plan. The Basic plan has limited app connectors, while the Early Adopter plan offers more extensive connectivity options.

Is Medullar limited to certain file formats (ex. Word, PDF, HTML, XML, etc.?)

Medullar’s compatibility / limitations with various file formats is reliant on each connector’s integration (i.e. Medullar supports all file formats represented across the 60+ apps in our connector catalog).

Is Medullar multilingual?

Medullar currently only supports English but our platform has the potential for multilingual capabilities, given that the underlying LLMs being used are compatible with multiple languages. (Ex. Medullar has the ability to translate a Mandarin document into an English summary).

Does Medullar offer keyboard shortcuts?

Medullar offers limited shortcuts for basic commands (ex., Keying the ‘Enter’ button to search).

Can I use Medullar offline?

No - Medullar requires an internet connection to function as it searches across cloud-based platforms in real-time.

What should I do if Medullar is not working properly?

Try refreshing your browser or restarting the extension. If issues persist, please contact our support team at support@medullar.com for assistance.

How can I report a bug or suggest a feature?

You can report bugs or suggest features through the website's feedback form or by emailing our support team at support@medullar.com.

Why can't I see results from a search?

Ensure you've properly connected and authorized your preferred Apps in your Medullar settings. If issues persist, check our help center or contact support at support@medullar.com.

How often is Medullar updated?

Medullar is regularly updated to improve performance, add new features, and enhance security. The latest version of the information can be found in account settings or by visiting the Chrome / Edge Web Store.

How do I create a Medullar account?

To create a Medullar account, visit our website (www.medullar.com) and register using either the "Get Started" or "Try for free" buttons on the home page. After initial registration, please follow subsequent prompts to complete account activation.

How do I upgrade or downgrade my Medullar plan?

You can manage your subscription through your account settings. You can upgrade or downgrade your plan at any time by navigating to the "Billing" section.

What payment methods does Medullar accept?

Medullar accepts major credit cards via Stripe payment processing.

Is there a discount for annual billing?

Yes - users who subscribe to our paid Medullar Spaces plan via annual billing receive a discount compared to month-to-month billing for the same plan.

Does Medullar offer a money-back guarantee?

No – Medullar does not offer a money-back guarantee for paid subscriptions. However, we do offer a complimentary 30-day trial for users to test our paid plans prior to purchase (no credit card necessary).

Are there any hidden fees?

No - Medullar is transparent about pricing. The advertised price includes all features for the respective plan.

Does Medullar offer team or enterprise plans?

Yes – Please contact the Medullar sales team through our website ("Contact Us" page) or via email (sales@medullar.com) for information on Enterprise plan options.